If you are not satisfied with what you purchased, or the delivered goods are damaged or defective, you can return the items within 14 days from the delivery date.

It is not possible to make a size change directly, but only to return and get a refund: if you want a different size, you must place a new order on the site.


• Make sure the garments are in the same condition in which you received them, with labels and tags attached.

• Send an email to customer service within 14 days of receiving the package (info@apparelohvale.com), indicating the order number and codes of the products you want to return.

• Once we have received the email, we will notify you of the return procedure.

The return shipping costs are charged to the customer.



Once we have received the return we will check the returned items to make sure they are in exactly the same condition in which they were sent to you.

If these are found to be compliant, we will send you an email with the confirmation of acceptance of the return and, within 14 days, you will receive the amount spent for the purchase of the goods being returned, directly on your credit card or through your PayPal account. used to place the order. In case of cash on delivery we will need the complete IBAN and the name of the account holder on which you wish to receive the refund transfer.