SEARCH FOR THE PRODUCT
Searching for a product on apparelohvale.com is simple: you can search for it among the categories listed in the site menu, by selecting a subcategory.

 

Prices
Product prices are expressed in Euros (€), variations are possible and in this case the site will be updated with the indication of the new price. The amount will be charged in Euros.

 

SIZES
In case of indecision, to help you choose the right size, you will find the “Size chart” indication next to the products. Just click to see the size comparison table.

 

RIGHT OF WITHDRAWAL AND RETURNS
The Italian law (art.5 Legislative Decree 22 May 1999 N.185) establishes that the consumer who acts for purposes unrelated to his commercial activity – retailers and companies are excluded – can exercise the right of withdrawal and return the product to the seller, in cases provided for by law, and obtain a refund or replacement. For any reason he is not satisfied with the purchase made, the customer will therefore have the right to withdraw from the contract, without any penalty.

 

HOW DO YOU EXERCISE THE RIGHT OF WITHDRAWAL?
The right of withdrawal is exercised by sending, within 14 days from the date of receipt of the products, a written communication to the following address:

Confezioni Elena S.r.l. – Via Edison 26/28, 37014 Castelnuovo del Garda (VR).

Such communication can be sent by post or e-mail (info@apparelohvale.com). The goods must be returned, within 14 days from the date of receipt and together with the Return Form duly completed, to the following address: Packaging Elena S.r.l. – Via Edison 26/28, 37014 Castelnuovo del Garda (VR) The return costs are charged to the customer. An essential condition for exercising the right of withdrawal is the return in perfect condition of the purchased products, unused, with original labels not removed and with the original packaging. The returned products must also be carefully packed, in order to protect the original wrapping from any damage, writing or affixing of labels. The transport risks for the return of the products are fully borne by the customer. Products that have been washed and damaged by detergents / additives, or products damaged by the customer due to inexperience (eg ironing with excessive temperature, incorrect patching on sweaters, etc.) will not be replaced or refunded. For technical reasons, the color of the products displayed on the site may have slight differences from the actual color: this variation cannot be a reason for product replacement or refund. The right of withdrawal cannot be exercised: on customized products at the express request of the customer (eg customized products with names and / or numbers, with initials, with the exception of defective or damaged products); on underwear and costumes; on match jerseys following the change of the player’s jersey number or his transfer to another team. For products at a discounted price (Outlet section, special promotions) no refunds are made, but replacements are possible or the request for a voucher of value corresponding to the amount paid, to be used later.

 

REFUNDS AND REPLACEMENTS

The refund time for the purchase or replacement of the product is approximately 30 days. The replacement of the product takes place after checking the status of the returned product.

Delays in operations may occur following deferred deliveries to Confezioni Elena S.r.l. by the postal service. After the days listed above, please call +39 349 587 7665 or send an e-mail to info@apparelohvale.com.

In case of payment by credit card, PayPal or bank transfer, the refund is made by crediting the amount and the repayment time may vary depending on the credit card used.

The refund excludes transport costs, both for sending and returning the goods, and any customs duties / taxes.

The reimbursement of the purchase price will be total only in case of return made by the customer due to defective or damaged goods received, or in case of loss / incorrect delivery of the package by the courier. No refunds and replacements are made on customized products at the express request of the customer (eg: customized products with names and / or numbers, with initials, with the exception of defective or damaged products); on underwear and costumes. For products at a discounted price, no refunds are made but replacements are possible or the request for a voucher of value corresponding to the amount paid, to be used later.

 

REQUESTS AND COMPLAINTS

The maximum times within which to submit requests or complaints are as follows:

  • 15 DAYS for complaints relating to defective goods, missing or not corresponding to the order.
  • 3 MONTHS for requests relating to shipments or deliveries (eg: package not received, package storage, delivery problems, etc.).
  • 6 MONTHS for requests relating to payment transactions or refunds.

 

COPYRIGHT AND TRADEMARKS
Brands, logos and other distinctive signs of various kinds used on the site belong to their respective owners and their use is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site (texts, graphics, images and animations) are protected by copyright.

 

APPLICABLE LAW
The current and applicable legal discipline for purchases on apparelohvale.com is the one of the Italian Republic. For any dispute relating to the marketing of the site’s products, the competent court is the one of the Court of Verona.